Privacy policy

Oye ("Oye", "we", "us") is an AI business assistant at askoye.ng, provided by Habeebllahi Ejio, trading as Oye. This policy explains what information we collect, why, who we share it with and the choices you have. We follow the Nigeria Data Protection Act 2023 and the data protection laws of the other countries we serve.

The short version

• Your business data belongs to you. We never sell it.
• We use it to run Oye for you: to keep your records, answer your questions and write your brief.
• We look at how much you use Oye (not what you write) to run your plan's limits and to choose which offers to show you. You can opt out of offers at any time.
• Oye cannot move money. It only reads.
• You can ask us for a copy of your data, or to delete it, at any time.

What we collect

• Account details: your name, email address, backup email address if you add one, business name and country, how you heard about Oye if you tell us, and the people you add to your business (such as cashiers). Some early accounts also have a phone number. Passwords are stored only as secure hashes.
• Business records: sales, expenses, payments, stock, invoices, customers and suppliers that come from the Oye till, your daily updates, files you upload or messages you send to Oye. This includes the names and phone numbers of customers you sell to on credit or send receipts to.
• Bank alert emails you choose to forward to your Oye address (Business plan). We read the amount, date, type and reference of each transaction, and the balance if one is shown.
• Your conversations with Oye, so it can answer follow-up questions and so you can see your history.
• Plan and payment details: your plan, the payment receipts you upload when you upgrade or renew (a screenshot or PDF from your bank, which may show your name, bank and account details), and the invoices we send you. We never ask for or store card details.
• Help and feedback messages you send us from the app, with your name, email and the page you were on.
• How you use Oye: how many questions you ask and when, which features you use (the till, documents, daily updates, the brief), when you reach a plan limit, when you last used Oye, and what the AI behind your questions cost us. These are counts and dates, not the words you write.
• Security data: sign-in times and attempts, password resets, device type and IP address, used to keep accounts safe.
• Earlier pilot requests from this website: name, business name, phone number, city, type of business and email.

We don't put advertising trackers on this website or in the app, and we don't collect your bank login details. Oye never asks for your bank password, PIN or card details.

How we use it

• To provide Oye: keeping your records, answering your questions, preparing documents and reports, writing your morning brief, and confirming transfers against your bank's alerts.
• To run your plan: counting questions, documents, products and cashiers against your plan's limits, checking your payment receipts, switching your plan, sending invoices and reminding you before your paid month ends.
• To help you: answering your help requests and feedback.
• To keep accounts secure: spotting unusual sign-in activity and preventing fraud and misuse.
• To tell you about Oye: account emails (welcome, security notices, plan changes and reminders), and offers suited to how you use Oye. For example, if you often reach the Free plan's question limit, we may show you or email you an offer for a paid plan. These offers are based on the usage counts above, never on what you ask Oye or on your business records.
• To improve Oye: studying patterns in how Oye is used across businesses, and what it costs to run.

We process your information to provide the service you signed up for (contract), for our legitimate interests in running, securing, improving and promoting Oye, and with your consent where we ask for it.

Offers and advertising

We may send you emails about Oye's plans and features, and we may show Oye adverts to existing users on social media and search platforms (such as Meta and Google). To do that, we may share your email address with those platforms in a scrambled (hashed) form so they can match it to an account; they may not use it for anything else. We never share your business records or conversations for this. You can opt out of offers and advertising at any time by emailing us or using Help and feedback in the app, and we'll stop within 7 days. Account, security and payment emails still continue while you have an account.

Artificial intelligence

Oye uses AI models from Anthropic (Claude) to understand your messages and bank alerts, answer your questions and write your brief. Only the information needed for each task is sent: your message, recent messages in that chat, and the records Oye looks up to answer. Anthropic does not train its models on this data, and may keep it for a limited time only for safety and abuse monitoring. Every business figure Oye gives you comes from your own records, and nothing is saved from a conversation until you confirm it.

Who we share it with

We share information only with service providers that help us run Oye, under terms that require them to protect it and use it only for us:

• Railway: hosting and the database
• Anthropic: the AI behind Oye
• Resend: sending emails (welcome, password resets, security notices, plan emails and invoices)
• Cloudflare: our domain and its security
• Google Fonts: the fonts on this website, which your browser loads from Google
• Advertising platforms such as Meta and Google, only as described under "Offers and advertising", and only if you haven't opted out

We will also disclose information if the law requires it. If Oye is ever reorganised or sold, your information would move only under the same protections. We never sell your data.

Where it is stored

Our hosting and AI providers are outside Nigeria (mainly in the United States), so your information is processed there. When that happens we rely on the safeguards the Nigeria Data Protection Act requires, such as contractual protections.

How long we keep it

• Your account, business records and conversations: while your account is open. If you close your account, we delete them within 90 days.
• Payment receipts, invoices and plan payments: for as long as tax and accounting law requires, even after your account closes.
• Usage counts and security data: while your account is open, and security records for up to 12 months.
• Help and feedback messages: up to 2 years, so we can follow up and learn from them.
• Earlier pilot requests that didn't become accounts: deleted within 12 months of being sent.

How we protect it

Connections are encrypted, passwords are hashed, connection credentials are stored encrypted, two-step sign-in is available, sign-in and reset attempts are limited, you're emailed when your password or backup email changes, and staff accounts see only what their role allows. Within Oye, only its founder and team can see the admin information described here, and they see usage counts, not your conversations. No system is perfectly secure, but we work hard to keep yours safe and will tell you promptly if a breach affects you.

Your rights

You can ask to see, correct, download or delete your information, object to how we use it (including for offers and advertising), or withdraw consent you have given. Use Help and feedback in the app or email hi@habeebejio.com, and we'll reply within 30 days. If you're not satisfied, you can complain to the Nigeria Data Protection Commission or the data protection authority in your country.

Children

Oye is for businesses and isn't meant for anyone under 18.

Changes

If we make important changes to this policy, we'll tell you in the app or by email before they take effect.

Contact

Oye, askoye.ng. Use Help and feedback in the app, or email hi@habeebejio.com.